FAQ
Frequently Asked Questions

Where is Win Tai located? What time zone are you in? How long has Win Tai Industrial been in business? Is Win Tai the manufacturer your merchandise? How many workers are employed at your factory? How big is your factory? What is your major machinery? Do you have a Certificate of Quality License for export commodities? Is your factory ISO 9001 certified? Are your products approved by the FDA? Do you have a Quality Control System? Are you an ASI member? Do you have an in-house laboratory? How fast can you produce my job? What form of artwork do you require for custom printing? Do you provide design services? What kinds of special printing can you provide? What is your minimum order? What are your payment terms? What do you charge for sample making?

 

Where we are located Win Tai Industrial Ltd. factory is located in China. Our head office is in Hong Kong. You can email our head office at sales@wintai.com  You can phone our Hong Kong office at 852 27908313 You can fax our Hong Kong office at 852 23411235 Hong Kong time is 8 hours ahead of Greenwich Mean Time ( GMT ). Win Tai Factory Win Tai Industrial Ltd. has been doing Industrial printing for over 25 years.  Win Tai has three factories situated in mainland China.  Take a virtual tour of our factory here.  Win Tai employs approximately 1,000 workers in our factories.  Our factories total about 10,000 square meters of production space.  Our machinery includes: 

  • Heidelberg 4 color Processing Speedy Master
  • Silk Screen printing
  • Injection moulding
  • Rotocast Machines
  • Die cutting press
  • Metal detector

Certification Win Tai Industrial has a Certificate of Quality License for Export Commodities.  Yes, our factory is ISO 9001 certified.  Yes, our products are FDA approved.  Win Tai employs 30 staff members responsible for QA/QC systems.  Win Tai is a member of ASI. Our ASI membership number is 97235.  Our Research and Development team is available to help customers interested in developing new products.  Turn-around time Our factories are running 24 hours a day, 7 days a week Sample making requires 7 days. Production turn-around time is 20 to 25 days. This would be from the time we receive approved artwork, to the time the shipment is ready. We can usually handle rush orders in 2 weeks for an extra charge.  Artwork standards for custom printing Our preferred method of receiving artwork is in electronic form, either on CD, or sent via the internet. Vector based art should be sent as Illustrator, or eps file. Freehand or CorelDraw can also be accepted. Vector based art is more editable, and allows higher quality text. Bitmap type art should be 300 dpi ( at final printing size ) either TIFF, JPG ( if high quality ), or Photoshop files. GIF provides only low resolution and fewer colors. Design services We can provide up to one hour of in-house design and image editing services at no charge with a minimum order. This would include resizing and reformating the work as desired, and creating spot color channels in preparation for printing. We can also clean up photos and reset type as needed. If more time is needed, the hourly charge is US$20.00. Our special printing effects include:

 

  • Thermo color change
  • UV color change
  • Water color change
  • Glow-in-the-dark

Special materials which can be applied, shaped or formed:

 

  • Glitter
  • Holographic
  • Flocked
  • Rhinestones
  • Magnetic
  • Crystal Acrylic
  • Vinyl (rubber texture)
  • Scented (stock or custom scents)

Special surfaces:

 

  • Crystal (acrylic plastic)
  • Lenticular
  • bumpy
  • flocked

Special substrates:

 

  • clear vinyl
  • magnetic
  • holographic

Minimum Order Our minimum order on stock items is US$600 per item. For custom designs, the minimum order is US$1000 per item  Payment Terms We require a deposit of 30% to 50%, COD for the balance. T/T, L/C at sight. We also accept Visa and MasterCard.  Sample Making For sample making we charge US$300 per item. For more details, please contact us.